WomELLE Refund policy

Updated: March 11, 2024

Fees, Payment, and Refund Policy

As consideration for any purchase made on the Websites, you shall pay WomELLE all applicable fees and taxes. We (or our third-party payment processor) shall authorize your credit card, bank account, or other approved payment facility you provided during the registration process for the full payment of the fees and any applicable taxes, and you hereby consent to the same. Payments will be charged in U.S. dollars, regardless of the mailing address provided. You must maintain current, complete, and accurate billing and credit card information and promptly update all billing information to keep your account current, complete, and accurate. You also agree to promptly notify WomELLE of any changes to your credit card, including expiration. WomELLE reserves the right to charge any renewal card issued to you. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. Foreign transaction fees or related charges are your responsibility.

Refund Policy for Memberships and Programs

WomELLE is committed to ensuring customer satisfaction with our memberships and programs. We offer a "30 days money-back guarantee" for online center memberships and programs like Thrive mentorship. If, after engaging with our tools and services, you find no value within the first 30 days, we will provide a full refund, subject to the following conditions:

Eligibility for Refund: To qualify for a refund, you must have completed our tutorial class on how to use our tools, attempted to utilize the services provided, and provide evidence of your efforts and any issues encountered. This includes attending meetings with your mentor, attempting to follow the master plan created for you, and reaching out for support which was not resolved.

Non-Qualifying Conditions

Refunds will not be provided if you:

• • Enroll and do not engage with any of the program content or tools.
• • Fail to complete the work, meet with your mentor, or attend any required classes.
• • Request a refund more than 30 days after purchase.

WomELLE Store Refund Policy

Eligibility: Most products qualify for a refund within 14 days from the shipping date, provided they are returned in their original condition. A service charge may apply for items not returned in their original state.

Exceptions: Digital goods, including WomELLE Magazine, and physical goods that are damaged, altered, or have been worn are non-refundable. Clearance items are not eligible for returns.

Physical & Digital Goods Refund Policy

Return Process: Items must be returned in their original condition at the buyer's expense. We recommend insuring your return shipment as WomELLE is not responsible for lost or damaged parcels.

Summit Refund Policy

Tickets purchased for the WomELLE Summit are non-refundable, as proceeds support our WomELLE for a Cause initiatives. If you are unable to attend, you may transfer your ticket to another individual or apply it to the following year’s summit. This policy ensures that your contribution continues to support our mission to empower women and children, even if you cannot join us in person.

Non-Refundable Items

The following items are not eligible for refunds:

• • Print WomLEAD Magazine (single issues or subscriptions)
• • Food Products & Self-Care Items
• • Event Tickets & Award Application Fees
• • Any digital products once downloaded
• • Magazine features after process started

Important Notes

• • Refunds are processed at WomELLE's discretion. We reserve the right to deny refunds not meeting the above policies.
• • We do not offer refunds beyond the stated timeframes (30 days for eligible memberships, 14 days for store items).
• • We cannot provide refunds for magazine features if more than 30 days have passed since payment or if the feature process has already begun.

Please ensure you are fully committed to utilizing the tools and resources provided by WomELLE before enrolling. Our goal is to support and facilitate your growth, requiring mutual dedication to the process. For any concerns or questions about your purchase, please contact support@womelle.com